Feel free to chat live with us, we will reply during business hours.

Hi! We are happy to hear from you. We will be in touch within 3 business days or less to help you—add supportca@iliabeauty.com to your address book to ensure a reply.

Find My Shade

ILIA Customer Support: Canada

Find answers to the most frequently asked questions related to orders, shipping, product details, ingredient benefits or our auto-replenishment program.

ILIA Beauty Help Center

We would be happy to match you to the best shade! Just click "Yes, thank you" below 👇.

If you already know your Super Serum Skin Tint SPF 40 shade and want to try our Skin Rewind Complexion Stick, you can find your match by clicking here.

How can I find my shade? For Face, Lip, Eye...

We have a generous return policy, we will gladly offer an exchange or refund on gently used products within 60 days of purchase from ILIA Beauty. Please reply here regarding what you would like to return, if you'd full refund or exchange for a store credit. 

You can also email supportca@iliabeauty.com.

*We are unable to offer refunds or exchanges on sets.

What is your return policy?

Orders typically ship within 1-3 business days. You can find more information by clicking here for shipping time frames to your area.

Get more information

Orders

Returns and Exchanges

Shipping and Delivery

Ingredients and Products

Learn More

Get support