ILIA Customer Support: Canada logo
ILIA Customer Support: Canada logo

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Orders

How to find information on your order

How do I check the status of my order?

Once your ILIA Beauty order ships, you’ll receive an email with tracking information. You can also see all order updates in your account by logging into your ILIA Beauty account. If you're unable to locate the email in your main inbox after +1 busine

Can I edit or cancel my order?

ILIA Beauty U.S. Exchanges:. If you're within 60 days of purchase, to exchange your order please visit our returns portal. Using your order number and US shipping zip code, you will be able to start the process. When you get to the end, you'll receiv

I have an issue with my order. What should I do?

ILIA Beauty U.S. Exchanges:. If you're within 60 days of purchase, to exchange your order please visit our returns portal. Using your order number and US shipping zip code, you will be able to start the process. When you get to the end, you'll receiv

What forms of payment do you accept?

ILIA Beauty accepts all major credit cards, ShopPay, and PayPal.

Promotions and Discounts

Can I use a discount code on top of the sitewide promotion?. No, you may only use one promotional code per order. Can I use two discount codes?. No, you may only use one discount code per order.